Shipping Policy
At OmniTrade, we are committed to ensuring that your grocery orders are delivered to you quickly and efficiently. This Shipping Policy outlines our shipping procedures, options, and important information regarding the delivery of your orders.
1. Shipping Areas
We currently deliver to the following locations:
- All India
If you are unsure whether we deliver to your area, please contact our customer service team for assistance.
2. Shipping Methods
We offer the following shipping methods to ensure you receive your orders in a timely manner:
- Standard Shipping: Delivery within 7 Business Days
- Express Shipping: Faster delivery options for urgent orders, typically within 3 business days
3. Order Processing Time
- Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been processed and is ready for shipping.
- Orders placed on weekends or holidays will be processed on the next business day.
4. Shipping Costs
- Shipping costs are calculated based on the total weight of your order, delivery location, and selected shipping method. The exact shipping fee will be displayed at checkout.
- Free shipping may be available for orders over a certain amount.Please check our website for current promotions.
5. Delivery Schedule
- Deliveries are made during regular business hours, typically from 9 AM to 6 PM Monday through Saturday. Our shipping partner does not deliver on Sundays or public holidays.
- While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions or high demand may cause delays.
6. Delivery Instructions
- You may provide special delivery instructions during the checkout process. Please ensure that your delivery address is accurate and complete to avoid any delays.
- If you will not be available to receive your order, please let us know your preferred delivery method (e.g., leave with a neighbor, in a safe place).
7. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery.
8. Missing or Damaged Orders
- If your order does not arrive within the expected time frame or if it arrives damaged, please contact our customer service team immediately. We will work to resolve the issue as quickly as possible.
9. Changes to Shipping Policy
- We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
Thank you for choosing OmniTrade ! We appreciate your business and are dedicated to providing you with a convenient and reliable shopping experience.